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Stores Person - R3 Repairs

Stores Person - Post Outline

Purpose:

• To provide and deliver a high quality stock management service to all R3 customers, ordering, allocating, and processing all stock as necessary to Operatives as detailed within R3 Repairs policies and procedures.
• Responsible for the efficient receipt, storage, and dispatch of a wide range of materials. The role requires good organisational skills, attention to detail, and the ability to work both independently and as part of a team.
• To be responsible for supporting colleagues within the stores, you will ensure all Operatives are fully equipped to provide the repairs and maintenance services.
• You will ensure that effective procedures for all aspects of the stock management are in place and reviewed to reflect changes in operations, legislation and policy.
• You will assist the Operational Support Manager to implement and maintain a performance management culture within R3 and assist in the improvement of business processes and development.

Responsibilities:

Fact Finding and Analysis:

• To assist and provide support for the R3 Repairs team to provide an efficient, effective and customer focussed service to all our customers. 
• Capture and share the learning from each contract by constant review and champion continuous improvement.
• Provide regular reports to the Operational Support Manager and others, as and when required, to assist with internal and external reporting requirements.
• Ability to analyse and diagnose problems and implement effective solutions.

Innovation and Initiative:

• To work collaboratively across R3 Repairs to enable the delivery of the company’s aims and objectives.
• To ensure contract milestones are met in accordance with customers specifications.
• To resolve problems in collaboration with internal and external teams, through innovative and creative solutions.
• To contribute to the review and continuous improvement of policies and procedures.
• Assist in the development of effective problem-solving ensuring problem definition, generation of alternative solutions, evaluation and selection of suitable solution and implementation.
• Monitor job progression and completion to ensure all materials, plant and machinery are available for works, to ensure these are allocated and completed within the required timescale of the works order and maximum efficiency is achieved.

Interpersonal Skills:

Internal

• To provide a customer focused and professional service to partners, internal and external stakeholders and our customers.
• To liaise with internal and external stakeholders where appropriate and sustain good relationships, with stakeholders and partners.
• Coordinate the material management of response repairs, voids and installations, for clients, liaising with the Repairs Administrators and relevant Contracts’ Managers as required.
• Responsible for ensuring the store/workshop is clean, organised, and compliant with health and safety standards.
• Responsible for conducting regular stocktakes and assisting with inventory audits.
• Responsible for issuing materials, workwear, PPE and tools to maintenance teams as requested, ensuring proper documentation and the relevant systems are updated.
• Responsible for the management of Asset Tiger (Power tool management system).

External

• On behalf of R3 Repairs, attend meetings with partners and suppliers.
• Assist in the monitoring and auditing of service contracts, sub-contractors and suppliers, ensuring best delivery of services in a cost-effective manner.
• Contribute to the close management of contractors and suppliers.
• Work with the H&S Consultant and Contracts’ Managers to administer and maintain health and safety procedures/processes as required.

Leading and Developing People:

• Assist in the management and delivery of a professional, efficient and cost-effective planning and materials service to the required quality standards and within approved budgets, in compliance with appropriate legislative controls and within the policies of R3 Repairs.
• To support and mentor colleagues to encourage motivation and continuous development.

Resources:

• To prepare reports for, (and where required attend), any Supplier and Management Meetings.
• Assist the Operational Support Manager to continually evaluate R3 Repairs stock management processes ensuring they continue to be fit for purpose, efficient and cost effective, delivering services to all customers requirements.
• To participate in working groups on any contract related matters and jointly with colleagues as required.
• Provide support to colleagues in business planning for the organisation’s future development capacity and capability.

Expertise:

• Responsible for the delivery of a professional, efficient and cost-effective stores management service to the required quality standards and within approved budgets, in compliance with appropriate legislative controls and within the policies of R3 Repairs.
• Working with the R3 Repairs colleagues to ensure all materials, plant and tools are available for works to properties, following the company’s reactive and void processes. Monitor progress at regular intervals to ensure completion within target times

Qualifications:

• Forklift license (preferred but not essential).

Experience:

• Previous experience as a Stores Person, preferably within a property maintenance or trade-based environment.
• Managing and delivering multiple complex portfolios of contracts simultaneously.
• Strong organisational and communication skills.
• Physically fit and capable of manual handling and lifting.
• Ability to work independently and manage time effectively.
• Strong commitment to safety and attention to detail.
• Strong attention to detail and accuracy.

Knowledge/Skills:

• Understanding of Housing Associations business practices would be advantageous.
• Basic computer literacy – able to use inventory software or spreadsheets.
• Good understanding of tools, materials, and equipment commonly used in plumbing, electrical, painting, or building maintenance.
• Familiarity with health and safety regulations in a maintenance or construction environment.

Competencies:

As well as the ability to do this role you will be assessed in conjunction with the following competence areas:

• Customer Service.
• Problems Solving.
• Communication.
• Leadership.
• Managing Change.
• Continuous Learning.