Cookie Policy
Our use of cookies
What is a Cookie?
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences.
This website does not use targeting cookies or advertising cookies.
Third party cookies
Some of the content on this website is provided by third party services who also use cookies, these include:
YouTube - Whilst we have used enhanced privacy options, watching YouTube videos will set cookies.
If you have any concerns about any Cookies that we use on our Website, please contact
Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. Most websites you visit will use cookies, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’). Some websites will even use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits (we do not use any of these types of cookies!)
Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites that run content on the page you are viewing (‘third party cookies’).
Cookie settings
If you don’t want to receive certain categories of cookies on this website, you can change your cookie settings via your browser; your browser help function will tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.
Cookies our website uses
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
- sessionid – This cookie is only valid for your current visit and is used to manage our admin login system and to provide other functionality necessary for the site to work.
- AWSALB, AWSALBCORS – This cookie expires after 7 days. This cookie is used by our load balancer to ensure your sessions are kept on the same server during your visits.
- CookieControl - This cookie is used to remember a user’s choice about cookies on the site. Where users have previously indicated a preference, that user’s preference will be stored in this cookie.
- googleTranslateActive – This cookie expires after 1 day. This cookie ensures Google Translate is open by default if in use (if applicable).
- googtrans – This cookie is only valid for your current session. This cookie stores language setting (if applicable).
- performanceCookieConsent – This cookie expires after 365 days. This cookie is used to ensure certain functionality is only loaded if you have consented to performance cookies.
Google Translate - We use Google Translate to allow you to translate this website into various languages. If you use this service and you are logged into Google, you have accepted Google's Privacy statement and cookie usage.
Performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.
- __utma – This is a persistent cookie which remains on a computer, unless it expires or the cookie cache is cleared. This cookie tracks visitors.
- __utmb / __utmc – These cookies are only valid for the current browser session, these cookies store your arrival time and exit time on the site.
- __utmz – This cookie lasts for 6 months and details how you found the site.
You can opt-out of Google Analytics across all websites.
The following cookies are used by our live chat service:
Monitoring Data
| Entry Name | Description | Storage Type |
|---|---|---|
| LPVID | Visitor ID as identified in Conversational Cloud. Identifies a browser as long as cookie is not deleted. |
1st party persistent. Fallback to session-Storage per Tab. Path: parent domain /. |
| LPSID-SiteID | Current active (or last) monitoring session. |
1st party session cookie. Fallback to session-Storage per Tab. Path: parent domain /. |
| LPSessionID | Current active (or last) monitoring session. |
3rd party HTTP only session cookie. Path: LivePerson parent domain /. |
| LPVisitorID | Visitor ID as identified in LivePerson. Identifies a browser as long as cookie is not deleted. |
3rd party HTTP only persistent. Path: LivePerson parent domain /. |
| lpLastVisit- | Last visit timestamp |
localStorage. Duration: forever |
| lpTabId | Tab identifier — uses to share LivePerson data between different browser tabs |
sessionStorage. Duration: session — same tab and domain only |
| lpPmCalleeDfs | For cross domain communication logic |
sessionStorage. Duration: session — same tab and domain only |
Conversation Data
| Entry name | Description | Storage Type |
|---|---|---|
| LPCID-SiteId | Token for retrieving conversation data in the client only. |
First party session cookie. No fallbacks. Path: parent domain /. |
| LPCKEY-SiteId | Token for retrieving conversation data in the client only. |
First party session cookie. No fallbacks. Path: parent domain /. |
| LivePersonID | LivePerson chat identifier. Note: We do not currently use this data although we do store it. |
Third party persistent cookie. Path: LivePerson parent domain / Note: We do not currently use this data although we do store it. |
| Storage_expiration-SiteId | timestamp for last storage usage (used for secure storage logic) |
SecureStorage. Duration: 1 day |
| lpStrMap | manages storages keys (used for secure storage logic) | SecureStorage. Duration: 1 day |
| UIConf | Stores conversation settings (features, logic etc.) |
SecureStorage. Duration: 1 day |
| lpMessaging- | Stores the JWT token and authentication code in messaging scenarios for messaging window recovery on navigation and cross tabs |
SecureStorage. Duration: 1 day |
| -lpuw | session state |
SecureStorage. Duration 1 day |
CoBrowse Cookies
| Entry Name | Description | Storage Type |
|---|---|---|
| s.browser | For transports based on HTTP (long-polling and callback-polling), CoBrowse sends a HTTP cookie with the handshake response, marked as HttpOnly, called s.browser. The cookie identifies the browser. See BAYEUX_BROWSER for details. Cookie is removed when the browser is closed. |
Third party cookie. HttpOnly and Secure. Domain: CoBrowse Domain prefixed with siteId. Path: /sync. |
- ssupp.vid – Visitor ID (expires in 6 months)
- ssupp.chatid – Conversation ID (expires when browser is closed)
- ssupp.group – last group of visitor (expires when browser is closed)
- ssupp.opened – is chat box opened (expires when browser is closed)
- ssupp.barclicked – When chat box is opened, needed for automatic messages (expires when browser is closed)
- ssupp.message – stores content in text area if page is refreshed (expires when browser is closed)
- ssupp.unreaded – Number of unread messages (expires when browser is closed)
- ssupp.visits – number of previous visits, necessary to track for automatic messages (expires after 6 months)
If you use the ReadSpeaker text to speech plug in and accessibility tools the following cookies will be set to remember your settings during use:
- _rspkrLoadCore - an initiation cookie that determines whether or not to load the scripts on page load. This cookie is a session-only cookie. The cookie is set after the service has been activated, e.g. when you have interacted with the player. The use of this cookie is so that we know that the user has activated the service on a page. This way we'll automatically load in the ReadSpeaker scripts when the user navigates to a different page, so that the user will get audio quicker.
- ReadSpeakerSettings - a cookie that is set if you change a setting in the settings menu. The cookie has a lifetime of 360000000ms (ie about 4 days).
Targeting cookies or advertising cookies. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.
This website does not use targeting cookies or advertising cookies.
Third party cookies
Some of the content on this website is provided by third party services who also use cookies, these include:
YouTube - Whilst we have used enhanced privacy options, watching YouTube videos will set cookies.
If you have any concerns about any Cookies that we use on our Website, please contact: mailbox@r3repairs.co.uk
